RETURNS / EXCHANGES / COMPLAINTS

RETURNS / EXCHANGES / COMPLAINTS

1.    THE COMMODITY EXCHANGE


1.1.  Upon the Buyer’s request all the Commodities purchased in
the Internet Store are subject to exchange within 14 days since
the parcel’s receipt.

1.2.  In case of the Commodity exchange the Buyer shall be burdened only with the cost of the Commodity redispatch resulting from the selected mode of delivery.

1.3.  In case of the Commodity exchange for a Commodity of a higher value, the Buyer shall be obliged to make an additional payment to the amount of the selected Commodity valid as for the day of
the choice. In case of the Commodity exchange for a Commodity of a lower value, the price differential shall be returned to the bank account determined by the Buyer.

1.4.  The exchange takes place after prior exchange settlement in accordance with sec. 4.3 above, the selection of the mode of delivery and the cost payment of the Commodity redispatch by the Buyer.  

1.5.  The Buyer can exchange the Commodity ordered for the same Commodity in a different size or another one, incurring the costs of the unused Commodity dispatch, undamaged in any way, in original and undamaged packaging to the address of the Internet Store.

1.6.  The Buyer is asked for a prior confirmation by e-mail if there is the required size of the product in the Internet Store’s offer.
If the product is not available, Gym Hero shall put all the steps to exchange the product as soon as possible. In the event when
the exchange is not possible (e.g. because of the stockout), Gym Hero shall offer another available product for selection or return
the money by transfer to the determined bank account.

1.7.  The exchange completion time is from 2 to 14 working days, counting from the day of the commodity parcel receipt by Gym Hero, being the subject to exchange, and  when the payment as referred to in par. 4 sec. 4 of the Statute has been credited. 

1.8.  The parcel with the product being the subject to exchange should be sent to the following address: Inforsys S.A,  
ul. Przemyslowa 2, Sosnowiec - Pienki; 95-010 Strykow, enclosing
the completed form of the Commodity exchange comprising name, surname, order number, information on the product exchange demand, address to which the product exchanged shall be sent. 
The commodity which is the subject to exchange should be sent in original packaging. The commodity which is the subject to exchange has to be in the “as new“ condition.

1.9.  The principles described in the Act on consumer rights cannot be used by persons who purchase the particular products in relation to their own business activity.

1.10.  We exchange commodities by courier only – there is no possibility to visit the GYM HERO office in person. 

DOWNLOAD AN EXCHANGE FORM 



2.     THE RIGHT TO THE WITHDRAWAL FROM
THE AGREEMENT AND ITS RESULTS



2.1.  The consumer who purchased the Commodity in the Internet Store has a right to withdraw from the Commodity’s sale agreement within 14 days since the date after the day on which the Consumer or a third person determined by the Consumer, not being a carrier came into possession of the product. To keep within the 14-day period, the statement on the withdrawal should be sent to the Seller before the end of this period. 

2.2.  In order to use the right to withdraw from the agreement,
the Consumer should inform Gym Hero of his/her decision regarding the withdrawal from the agreement (mobile: 501 350 906, e-mail: info@gymhero.eu) by the unequivocal statement of intent
(e.g. sending it by e-mail). The Buyer can inform the Seller of using the above right using a sample form of withdrawal from
the agreement presented below.  The mode of making the statement depends only on the Client and the form choice of the statement making does not restrict the possibility of the withdrawal from
the agreement in any way.

2.3.  The sample form of withdrawal from the agreement. 

You can use the right of the withdrawal from the agreement through sending the completed form presented below. Alternatively
the Consumer can also withdraw from the agreement in the mode presented above.

- Addressee: Gym Hero Natalia Dusza 

- I/We(*) hereby inform of my/our withdrawal from the sale agreement of the following things (*) 

-  Agreement conclusion date (*)/receipt date(*) 

- Consumer(s) name and surname 

- Consumer(s) address 

- Consumer(s) signature (only if the form is sent in a printed form)

- Date 

(*) cross out as appropriate

Please send the form to the following address:

Gym Hero ul. Pesztenska 8/1, 03-925 Warsaw, mobile:
+48 501350906, e-mail: reklamacje@gymhero.eu

2.4.  The results of the withdrawal from the agreement:

2.4.1. In case of the withdrawal from the agreement all the payments received from the Consumer are returned, excluding additional costs resulting from the mode of delivery selected by the Consumer different than the cheapest mode of delivery offered by the Seller, immediately and in each case not later than within 14 days since
the day on which the Seller has been informed of the decision on
the withdrawal from the agreement. 

2.4.2. The payment return shall be made with the use of the same payment methods which have been used by the Consumer in
the primary transaction (during the Commodity’s purchase) if it is possible to be fulfilled by the Seller unless the Consumer agreed for another method of the payment return. In each case the Consumer shall not incur any costs in relation to this payment return. In case when the Buyer chooses “cash on delivery“ payment, the Seller returns the payments to the bank account determined by the Buyer.

2.4.3. The Seller might suspend the Consumer’s payment return till the Commodities’ delivery time to the Seller or provision of
the Commodities’ dispatch evidence by the Consumer depending on which event takes place earlier. The Buyer should dispatch
the returned Commodity to the address: Inforsys S.A,
ul. Przemyslowa 2, Sosnowiec - Pienki, 95-010 Strykow immediately, not later than within 14 days since the day on which the Buyer informed of the withdrawal from the agreement. The 14-day period is kept if the Commodity has been dispatched before its end. 

2.4.4. The Buyer using the right to withdraw from the agreement incurs direct costs of the Commodity’s return.

2.5.  The Buyer not being the Consumer, has no right to withdraw from the agreement, as referred to in par. 1, in the scope of such
a sale the principles and dates of the withdrawal from the agreement are determined by the Civil Code’s regulations.

2.6.  The Seller does not accept returns in person at the company’s seat. Please send the returns by courier or by post. It is recommended that the Buyer retains the number necessary for tracking the posted parcel.

DOWNLOAD A RETURN FORM


3.    COMPLAINTS


3.1.  All the Commodities purchased in the Internet Store are subject to 2 (a two-year) warranty in accordance with the Act on consumer rights and the Civil Code Act.

3.2. The basis for the complaint acknowledgement is a receipt, a VAT invoice, the order confirmation by e-mail or another evidence of payment (e.g. a transfer confirmation by a bank or evidence that
the credit card has been charged).

3.3.  The Buyer should provide the details of the complaint in
the complaint form, in particular, which Commodity the Buyer complains, when the defect has been noticed as well as
the circumstances justifying the Buyer’s complaint and demands.

3.4. Gym Hero shall inform the Buyer being the Consumer of its decision in the scope of the filed complaint’s relevance within 14 days since the day of filing a complaint by the Buyer if the Buyer filed
a demand of the products exchange or defect removal, or filed
a declaration on the price decrease, determining the amount by which the price is to be decreased. 

3.5.  Gym Hero shall inform the Buyer of its decision within 30 days since the day of receiving the complaint from the Buyer.

3.6.  The parcel with the complained Commodity should comprise
the Buyer’s statement, including quite a detailed description of
the Commodity’s defect, the purchase evidence as referred to in
sec. 6.2 above and the Buyer’s current return address with a mobile contact number or e-mail to enable a direct and immediate contact with the Buyer.

3.7.  If as a result of acknowledging the complaint by Gym Hero as justified, the Commodity has been repaired or exchanged for the new one, or the filed complaint has been rejected as groundless, Gym Hero shall return such a Commodity by courier immediately to
the address provided by the Buyer, unless a different mode of
the Commodity’s delivery is agreed with the Buyer.

3.8.  In the event when the Commodity complained is not accepted by the Buyer, Gym Hero shall call the Buyer in writing or possibly in a different way agreed with the Buyer to accept the Commodity within 14 days since the date of receiving such a call. After the ineffective expiration of this additional term, Gym Hero shall be authorised to charge fees for the contractless Commodity’s storage at the amount of PLN 2, charged for each day of storage.

The complaint made by the Buyer not being the Consumer, without the attached document confirming the sale, shall not be considered.

DOWNLOAD A COMPLAINT FORM